![]() ![]() Bigbank automates its business processes using SMS.Here’s a selection of companies that we work with daily (you can download case studies for each of them): This is a great way for businesses to enhance their customer service experience, increasing the likelihood of a client leaving a positive review on a social media page or a review site too. They send and receive SMS messages with clients to ensure their bookings are well organized and that they offer a well-rounded customer service experience this can be achieved with the use of an SMS gateway.Īn SMS gateway API allows businesses to exchange text messages with their customers without the use of mobile phones on both ends. ![]() The same goes for customer relationship management (CRM) technology providers. Read more How to Use SMS in the Logistics Industry This way, message content such as emergency alerts and confidential patient information can be delivered via the same communication tool. With a 98% open rate, of which 95% are opened within the first 5 minutes, text messages can deliver critical information in a timely manner and provide an additional level of confidentiality by hiding the SMS content from the service providers. This can ensure that the right people get the correct information at the right time without causing panic amongst those who the information does not concern.ĩ8% open rate, of which 95% are opened within the first 5 minutes, SMS canĭeliver critical information in a timely manner. IP geolocation is great to use with weather apps and emergency communication tools because it delivers highly targeted messages. Using SMS in combination with geolocation allows emergency services to send vital SMS alerts to people in the area in which there is a weather warning. From severe weather warnings to municipal warnings, emergency SMS alerts can be used as a rapid mass outreach tool that can be put into action whenever a certain group of people needs to be informed. In times of emergency or rapid response, information needs to be readily available to ensure the best possible outcome. Read more How to Use SMS in the Financial Sector Critical Banks need to ensure that transactions are legitimate, and SMS is a sure-fire way to verify the individual making a transaction. It also makes it harder for any assailant to commit fraudulent acts without gaining access to the person's phone, personal information, or passwords.įinancial services, for example, are some of the most frequent users of this type of anti-fraud processing as it is simple and effective. Whether it's via a one-time password (OTP), a password with an expiration time, or a two-factor authentication (2FA) solution, SMS messaging services can be used to verify a customer's identity and phone number. Three things – it’s simple, has a huge reach and a SMS text messages can be relied on to ensure that information is delivered quickly for any required situation at a reasonable price. When these three factors come together, you can see why it's such a popular communication tool for businesses to interact with their customer base. ![]() Three things – it's simple, has a huge reach, and has a high open rate. This is great for marketing and transactional text messages and service-related updates such as emergency information. So not only will people receive the message, but they are also highly likely to read it. Furthermore, 90% of SMS messages are read within 3 minutes of delivery. Can you name one communication channel with a wider reach? We certainly can't think of any. SMS has a high probability of reaching any customer, anywhere, at any time. In 2023, over 7 billion people use mobile phones, including feature phones and smartphones, which makes SMS more widely used than other communication applications that require an internet connection. Thus, it provides a great return on your investment. If your monthly volume is higher, your price per SMS will be reduced significantly. One message will cost you around 1 to 7 cents, depending on the region and the volume you're sending. The biggest advantage of SMS is affordability. How is it possible that one type of technology has been used for so long? Well, there are many reasons why companies are so fond of it. Their primary use is to deliver business-critical text messages and marketing information to customers all over the world. SMS and SMS APIs have been used by companies of all sizes for years. ![]()
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